I bought an item from eBay seller Pentagongps for almost double its price on Amazon, because this seller was the only one willing to ship to my country. Neither Amazon nor the other online stores selling this item would ship to my country, so I decided to go ahead and overpay because I really wanted this item. On top of everything, I payed over $60 for shipping, which is also very expensive, but as I said, I really wanted this item.
One month later, I checked the tracking number on FedEx’s website and was informed that the package is clearing customs. OK, I thought, very soon I will get my item. Weeks pass. I decided to call FedEx to find out what’s taking so long, and they reply that the seller did not provide them with my phone number and so they could not deliver the package!
OK, now I can go into a very long tirade about the incompetency of FedEx, asking why did they need a phone number if they had the address, etc. But this story is about the eBay seller, Pentagongps.
Anyway, it turns out that because the seller, pentagongps, did not write my phone number on the shipping label, the parcel incurred a $120 “storage fee”. Why? because FedEx had no way of contacting me without a phone number. Why? because the seller, pentagongps, did not know that shipping an international package requires a phone number.
Four months later, the parcel is still at a FedEx facility, because no one wants to pay the storage fee. So I got tired of waiting and arguing with FedEx and the seller about the fact that it is in no way my fault that the package was undeliverable, so why should I pay the storage fee, so I gave FedEx the instruction to return the parcel to seller. They told me that if the seller agrees to accept the parcel back, he would first have to pay both the storage fee and the customs tax on the parcel, which all together came to $160.
I was sure that the seller would decline - he already got my money, and what’s more, so much time has passed that the case is closed and no dispute can be opened. It’s been 4 months since the item was payed for and shipped. Then I found out that the seller, pentagongps, has agreed to pay the $160 and had the parcel returned to him. I have not received a refund.
In effect, the seller who goes by the name pentagongps on eBay shipped an undeliverable parcel for which he collected almost twice as much as it would cost to buy the item from someone else, and then took it back to resell again, without having issued a refund to the buyer whom he cheated out of a fairly hefty sum of $220.